General Return policy
If you’re unhappy with your online purchase for any reason, we’ll gladly accept your return within 30 days of the shipping date.
Returned items must be in original packaging and original condition. This includes all product tags, instructions, hardware, and accessories. Items must not be damaged due to wear or installation. We do not accept returns on helmets and Yamalube products.
E-Bike Return policy
Customers will have 15 days from receipt of the E-Bike to initiate a return. All returns are initiated through the pickup or delivery dealer. E-Bike must be in new, undamaged and original condition and is subject to verification by the dealer.
General Return steps
- Please call us with your order number ready at 1-800-360-5468 to initiate a return and receive an RMA number.
- You will be emailed a pre-paid shipping label within 24 hours to the email address associated with your order.
- Print the pre-paid shipping label, fill in the RMA number, and include the original packing slip with your return.
E-Bike Return steps
Please contact the pickup or delivery dealer to initiate an E-Bike return.
General Refund information
Returns will be processed in approximately 2-3 weeks from the time you mail your return. A refund of the purchase price and sales tax (if applicable) will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
E-Bike Refund information
The refund process will begin once the dealer accepts the return. Refunds will be credited back to your original method of payment. It may take up to two billing cycles for the credit to appear on your monthly credit card statement.
Return wrong items shipped
If we sent you the wrong item, we apologize and will work to get it corrected quickly. Please call us at 1-800-360-5468 and we'll help you process the return and get you the correct items.
Return items received as damaged or defective
If you received an item that is damaged, please call us at 1-800-360-5468. We'll help you return the item and get it replaced. Please note that any returned product(s) will have to be verified as being defective in order to receive a refund.
At this time, we are unable to process exchanges.