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15 October, 2019 YamahaExplore
Yamaha’s Service Groups across all product lines are pleased to recognize the tremendous value of their customer relations teams in the Cypress, Marietta, and Kennesaw offices and appreciate their hard work and dedication as one of the critical corporate customer facing departments of Yamaha Motor Corporation, U.S.A.
As a historical reference, the International Customer Service Association (www.ICSAto-day.org) created National Customer Service Week in 1984 in support of its mission to recognize and reward individuals who provide service to customers as the primary function of their job. In 1991, the ICSA worked with the United States Congress in an effort to recognize this event as an annual National event.
Then, in 1992, President George H. Bush signed a Presidential Proclamation setting aside the first week of October as National Customer Service Week. In the Proclamation, President Bush sited the clear value of service excellence in a free market economy. He said, “A business will do a better job of providing high quality goods and services by listening to its employees and by empowering them with opportunities to make a difference. Customer service professionals work in the front lines where a firm meets its customers; where supply meets demand. With responsive policies and procedures and with simple courtesy, customer service professionals can go a long way toward ensuring customer satisfaction and eliciting the next round of orders and purchases.”
This is the 11th year celebrating National Customer Service Week! As in previous years, the Motorsports Group invited anyone in the Cypress, CA or Marietta, GA facilities to sit with our representatives during live calls. This unique opportunity exposed employees to all facets of the business and provides a rare insight into the customer experience and perception.